Thank you very much for your upgrade purchase of: <#PRODUCT#> We need to verify that you own a license for the product you are upgrading before we send you the license for your upgrade. In looking for your existing license we will use this information as you entered it into the store order form: User: <#NAME#> Email: <#EMAIL#> If you ordered this item item in error, please send email to sales@dc3.com, or call Stephanie at +1 480 396 9700 x105 and we will make things right. Thank you for your business!