Thank you very much for your subscription renewal for: <#PRODUCT#> We need to check our records to make sure you already own a license for the product and we usually do this on the same day. In looking for your license we'll use this information that you just entered into the store order form: User: <#NAME#> Email: <#EMAIL#> If you ordered this item item in error, please send email to sales@dc3.com and we'll contact you to make things right. Thank you for your business!